Q 1 : Can I purchase product without registering on the website?
Yes , but it is advisable to register on the website to make any purchase on our online shop.
Q 2: Do I need to give accurate personal information while registering on the website?
Yes, when you log in and buy a product the shipping address and contact person details is the details you have provided while registering so it is important that you give correct information.
Q 3: Can I edit my contact details and shipping address?
Yes, while confirming your purchase you can check your contact name and shipping address and modify it if needed.
Q 4: What are the payment options available?
Send cheque / demand draft to us, deposit cheque / demand draft / cash to your nearest ICICI bank branch or do a Electronic Transfer to our account.
Q 5: Steps to purchase on the website?
1. Log in if you are existing customer or create new account and login.
2. Select the product you wish to buy.
3. Click on buy now for adding the product in your buy cart.
4. Click on the product link to view further details on the product.
5. Click on add to cart to add it to the buy cart once you decide to buy.
6. Update the quantity you wish to buy.
7. Select check out to confirm your order.
8. verify the shipping address.
9. Check the payment mode and select continue.
10. Order confirmation page verify your purchase details.
11. Note down the payment information.
12. And select confirm order.
13. Order has been processed page (confirms your order has been registered).
14. Will receive a confirmation mail.
15. And your product will get dispatched once we receive payment.
Q 6: How to make payment by cheque / demand draft / cash?
Make Payable To: Robosoft Systems
Please deposit the cheque/cash to nearest branch of ICICI
account number - 104405000055
Please mail us your payment details(cheque number/DD number/details about cash deposit) for confirmation.
Your order will not get dispatched until your payment gets credited into our account.
Q 7: How to make online payment ?
Account Name : Robosoft Systems
Account number : 104405000055
IFSC Code : ICIC0006438
Please mail us your payment details for confirmation.
Your order will not get dispatched until your payment gets credited into our account.
Q 8: How do I track my order?
After your order is shipped you will get a mail with the courier tracking number and hence you can track your order online.
Q 9: Can I place order over the phone?
Yes you can but it is advisable to place the order online so that you can track the status online
Q 10: What if my package is tampered or receive damaged product?
If the package is tampered you can get in touch with us and we will replace the items if they are found to be defective
Q 11 : Can I get discount for my purchase?
We offer special discount for bulk orders and for frequent buyers. To know details please contact our representative.
Q 12: How to make additional purchase once order is generated?
You can make a fresh order with all the products and cancel the previous order generated or make Separate order and request our representative to waive off 1 shipping charge by combining both the orders.
Q 13: Can I collect the components personally from your office?
Yes you can collect the components personally from our office.